FAQ
Below are answers to frequently asked questions. Do you have another question or would you like a free online demonstration or a quote? Please feel free to contact us by phone on +31 88 700 9000.
What is LiveWords?
LiveWords is a professional solution for your multilingual website. LiveWords makes it simple to add languages to your website, without any development costs or the problems traditionally associated with translation updates.
Why should we display additional languages on our website?
The internet has evolved into the primary channel where information is sought and where choices and transactions are made. Especially on the internet, people have a strong preference for their mother tongue. A multilingual website is the most efficient medium to reach all your target audiences.
In addition to a broader range, your message has an increased impact.Targets are met more easily (increased turn-over, better service, improved brand awareness, increased market share, less costs, less costs involved with other contact channels). In short, extra languages options on your website contribute directly to your results. Your investment is limited and easily recovered.
What makes LiveWords different?
LiveWords offers you all the benefits of a multilingual website, without the problems and high costs traditionally associated with it. With LiveWords, you save considerably on investment in technology, and on the consistent energy and 'hassle' usually required to keep your translated website up to date.
LiveWords is the first solution that assures you that your website is displayed in exactly the same look and feel, with exactly the same functionality, professionally translated and always up to date in the selected language. And all without IT impact. No software to install and no modifications to your systems. You don't have to install any software of make changes to your existing systems.
What do users say about our translated website?
Users will notice no difference whatsoever between your original website and its translated version generated by LiveWords. The English version of your website will be displayed in the address bar as, for example, www.en.yourdomain.com.
Does Livewords simply make a copy of our website?
No. The conventional solution for multilingual websites is to create and maintain a copy (a so-called mirror site). The development of such copies is an expensive and labour-intensive operation. The constant updating and synchronization of these copies makes heavy demands on manpower. And the process is almost impossible to sustain for large and dynamic websites.
LiveWords offers a fundamentally better solution for your multilingual website. LiveWords displays your translated website on the basis of the actual source code of your website. Thanks to this link, both the look & feel and the functionality on your translated site perfectly match your original website at all times. A reliable and above all much more efficient method than developing and maintaining copies of your website.
Will LiveWords work with the specific functionalities and dynamically generated information of our website?
Yes. LiveWords works with every website. The technology is ideally suited to large, complex and dynamic websites, such as e-commerce sites.
Are the pictures on our website also translated?
Yes. LiveWords can translate your website in full, including graphic file types such as GIF, JPG, Flash and even videos. The translation of graphic elements is crucial, as it makes the user experience of the translated website truly identical to that of your original site.
Altered artwork, just like amended texts, are automatically registered and sent to the person you have appointed responsible for the translation services. For example, your marketing department or web agency. They can then publish new versions easily, directly via LiveWords
While we would advise you to translate graphic elements as well, this is not strictly necessary. Some clients prefer to display certain images in their original, untranslated form.
Can other documents such as PDFs also be translated?
Yes. All file types, regardless of format, can be translated using LiveWords. From PDF documents to Microsoft Word and PowerPoint files. LiveWords automatically detects all new and modified files to which your website is linked. If you like, these can be translated into your preferred languages.
Is the confidential information of users secure?
Yes. Any information that users enter on your translated website is sent directly to your servers. This information is not stored, nor do translators or LiveWords staff have any access to this information. LiveWords also ensures that all your security measures remain intact. If your original site for example contains SSL, your translated website will also contain SSL. This ensures that you don't have any concerns about safety issues.
Does the translated website change along with the original if we alter the look & feel of our site?
Yes. Because the LiveWords software is in no way integrated with your web technology or supporting systems, you retain full freedom to change the look and feel of your website. The link to the actual source code ensures that your new look and feel is directly visible on your translated website as well.
Does the translated website change along with the original if we alter our web technology or backing-systems?
Yes. Web technology is developing rapidly and of course you want your website to stay up to date. In this regard as well, you retain complete freedom to make changes, because the LiveWords software is in no way integrated in your system. The link with the actual source code of your original site means that any altered functionality is immediately applied to your translated website.